FAQs. 

Packaging 

Here at The Retro Centre we know how important it is for items to be packaged correctly and to arrive in perfect condition. This is why every item is lovingly prepared, securely packaged and sent via our Standard UK Delivery service. 

Shipping Times 

All orders Placed before 3pm Tuesday to Saturday are usually dispatched same day and sent via Royal Mail UK. 
Orders placed between 3pm Saturday 9am on a Tuesday are usually dispatched on the Tuesday. 

Courier Service 

Any Heavy or Extra Large orders are Shipped via Parcelforce. 

Right to Cancel and Returns 

Please note that we cannot cancel an order once it has been dispatched. You must contact us before sending any items back to us. Please note that if your order has already been dispatched, we will request that your order is returned prior to a refund being offered. Please see returns policy below for more details. 

Unwanted items 

In the unlikely situation that you wish to return your goods under the Distance Selling Regulations, we will accept the return of goods sent back to us within 14 working days of receipt. 
 
If the unwanted items are unopened and returned in their original condition including tags and packaging, we will refund you money which you have paid us for those items, or offer you an alternative product of similar value as a replacement if required. 
 
You will be responsible for the payment of the return postage of the unwanted goods and our original postage costs to you. Refunds on items with which had free delivery will be charged the normal delivery costs once goods are returned. 
We are not able to accept the return of opened and/or part used goods. 

Faulty or Defective Items 

In the event that an item is defective, faulty or sent in error by us, you may return the item(s) by post, or may contact us to arrange a courier to retrieve the item(s) within 14 working days of receipt to qualify for an exchange or refund. 
 
Due to the complexity of certain products, no exchanges can be given on selected items. If a replacement is available, we will send the replacement free of charge. 
 
We will refund the cost of the item plus the cost of any postal or courier charges paid by the customer as part of their initial order. For orders out of the UK, we don't cover the cost of returning. 
 
Please note that 'defective' means the item doesn't work properly i.e. lights-up function doesn't work. Any painting, packaging problems are not covered. 
We are not responsible for quality control, we are only a retailer. 
We recommend that you use a secure delivery method which requires a signature upon receipt (such as via Royal Mail First Class Recorded Delivery) as you will be responsible for the returned products until they reach us. 
Your refund will be processed within 10 working days of receipt of the return. 

Are all the products in your shop brand new? 

Not all the products we sell are brand new as we sell items from the last 50 years so some are Pre-owned and / or loose. All pre-owned Items will be specified in the product description. 
 

Shipping 

How Much Does Shipping Cost ? 

Shipping rate is set at a standard £3.00 per order placed or you may choose alternative rates during the checkout process (UK), Europe and the USA varies. 
If your order is made up of "pre orders" and "In Stock" items, your order will not be shipped until your whole order placed is in stock. To avoid this please order pre orders separate to in-stock orders. 
 
If you made a order consisting of pre order and in stock items and you would like your in stock items posted then this would incur a postage fee of £3.00. 

When will my order be shipped? 

All orders Placed before 3pm Tuesday to Saturday are usually dispatched same day and sent via Royal Mail UK. 
Orders placed between 3pm Saturday 9am on a Tuesday are usually dispatched on the Tuesday. All pre-orders will be shipped within one working day prior to the arrival to us. 

What Postal methods do you use? 

We use couriers including Royal mail or Parcelforce. Items of value are sent via tracked post and the tracking information will be forwarded on via email. The payment of £3.00 covers 2nd class postage and insurance up to the value of £20. If in the extreme rare case your order is lost or damaged during transit the couriers claim procedure will be followed and you fully accept you will comply with any courier requests. In the event the claim is accepted, the compensation will be refunded to you (The purchaser), Please note the current maximum amount of compensation will be £20, If you require your order to have a more value compensation amount then please request this after you have completed your order and we will request the exact further payment required to increase your insurance against loss or damage beyond £20.00. 

What is a Pre-Order? 

A pre-order is an order placed for an item which has not yet been released. The idea for pre-orders came when people found it hard to get popular items in stores due to their popularity. Companies then had the idea to allow customers to reserve their own personal copy, before the release, which has been a huge success. Pre-orders allow consumers to guarantee immediate shipment on release. Prices generally rise by 10%-20% once the item is available so pre-ordering guarantees the lower price. 

Do I Pay for my Pre-Order Upfront? 

Yes - All pre ordered items require payment in full to guarantee stock, we offer payment plans if needed, Please contact us direct if you wish to take advantage of the payment plan. 
As you know Pre-Order stock can rise in price, Unlike other websites we do not ask for any further payment to cover this, The Price you pay at the time of ordering will remain the same, even if the supplier increases the price before the figure is released. 
 

Can I cancel my pre-order? 

Yes - We are more than happy to offer a full refund in the event of a cancellation of any pre-ordered items - This must be done by emailing us direct. "Unlike other websites we do not charge a admin fee for cancelling a pre-order within 14 days, you will receive a full refund in the event of a cancellation, If after 14 days a fee of 10% will be retained for admin fees. In the event of a cancellation and we have in stock items on hold awaiting further pre orders, you will be sent the current item(s) and this will be deducted from your refund and the the rest of the pre-orders will be cancelled. 
 
Please Note - Pre-order release dates are subject to change due to Manufacture and shipping delays. We have no control over this and your order will be shipped when the product is in stock. Do not purchase pre-order items if you do not understand the term "Pre-order" - For any other information regarding pre-orders please use the contact form. 

Payment Plan 

Ordered too big? We have the perfect payment plans to help you spread the cost, Just use the contact button for more info and prepare to be the king of hauls! By purchasing any item from this store you are agreeing to the above terms and you agree fully to abide by the terms and conditions laid out above. 

Returns 

Please Read our Refund Policy at the bottom of the home page alternatively you can email us at admin@theretrocentre.com or use the contact page. 

Terms & Conditions. 

Overview 

This website is operated by The Retro Centre Ltd. Throughout the site, the terms “we”, “us” and “our” refer to The Retro Centre Ltd. The Retro Centre Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 
 
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. 
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. 
 
SECTION 1 - ONLINE STORE TERMS 
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). 
You must not transmit any worms or viruses or any code of a destructive nature. 
A breach or violation of any of the Terms will result in an immediate termination of your Services. 
 
SECTION 2 - GENERAL CONDITIONS 
We reserve the right to refuse service to anyone for any reason at any time. 
We reserve the right to cancel an order for any reason at any time. 
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. 
 
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. 
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. 
 
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION 
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. 
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. 
 
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES 
Prices for our products are subject to change without notice. 
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. 
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. 
SECTION 5 - PRODUCTS OR SERVICES (if applicable) 
 
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. 
 
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate. 
 
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. 
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. 
 
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION 
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors. 
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. 
 
SECTION 7 - OPTIONAL TOOLS 
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. 
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. 
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). 
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service. 
 
SECTION 8 - THIRD-PARTY LINKS 
Certain content, products and services available via our Service may include materials from third-parties. 
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. 
 
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. 
 
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS 
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. 
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. 
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. 
 
SECTION 10 - PERSONAL INFORMATION 
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy. 
 
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS 
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. 
 
SECTION 12 - PROHIBITED USES 
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. 
 
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY 
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. 
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. 
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. 
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. 
 
In no case shall Retro & Collectables Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 
 
SECTION 14 - INDEMNIFICATION 
You agree to indemnify, defend and hold harmless Retro & Collectables Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. 
 
SECTION 15 - SEVERABILITY 
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. 
 
SECTION 16 - TERMINATION 
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. 
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. 
If in our sole judgement you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). 
 
SECTION 17 - ENTIRE AGREEMENT 
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. 
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). 
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. 
 
SECTION 18 - GOVERNING LAW 
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom 
 
SECTION 19 - CHANGES TO TERMS OF SERVICE 
You can review the most current version of the Terms of Service at any time at this page. 
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. 
 
SECTION 20 - RETURNS 
Please note that we cannot cancel an order once it has been dispatched. 
You must contact us before sending any items back to us. Please note that if your order has already been dispatched, we will request that your order is returned prior to a refund being offered. Please see returns policy below for more details. 
 
Unwanted items 
In the unlikely situation that you wish to return your goods under the Distance Selling Regulations, we will accept the return of goods sent back to us within 14 working days of receipt. 
 
If the unwanted items are unopened and returned in their original condition including tags and packaging, we will refund you money which you have paid us for those items, or offer you an alternative product of similar value as a replacement if required. 
You will be responsible for the payment of the return postage of the unwanted goods and our original postage costs to you. Refunds on items with which had free delivery will be charged the normal delivery costs once goods are returned. 
We are not able to accept the return of opened and/or part used goods. 
 
Faulty or Defective Items 
In the event that an item is defective, faulty or sent in error by us, you may return the item(s) by post, or may contact us to arrange a courier to retrieve the item(s) within 14 working days of receipt to qualify for an exchange or refund. 
Due to the complexity of certain products, no exchanges can be given on selected items. If a replacement is available, we will send the replacement free of charge. 
 
We will refund the cost of the item plus the cost of any postal or courier charges paid by the customer as part of their initial order. For orders out of the UK, we don't cover the cost of returning. 
 
Please note that 'defective' means the item doesn't work properly i.e. lights-up function doesn't work. Any painting, packaging problems are not covered. 
We are not responsible for quality control, we are only a retailer. 
We recommend that you use a secure delivery method which requires a signature upon receipt (such as via Royal Mail First Class Recorded Delivery) as you will be responsible for the returned products until they reach us. 
Your refund will be processed within 10 working days of receipt of the return. 
 
SECTION 21 - CONTACT INFORMATION 
Questions about the Terms of Service should be sent to us at admin@theretrocentre.com 
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